Доска помощи . Ответы....

Если возникнут вопросы, вы можете бесплатно воспользоваться услугой "Служба помощи"Если возникнут вопросы, вы можете бесплатно воспользоваться услугой "Служба помощи"

You can send message or call on help desk in thepay. We will replay by SMS or call ASAP.

1. Launch the‘thePAY’ app

2. How to use theCustomer Services on‘thePAY’ touch the menu button on the top right

3. Touch the ‘help desk’ button

4. In the ‘asking’, write your suggestions or complaints and touch ‘send’

5. Click “call” to auto connect: Tel: 1666-0146
   Reply by SMS or Call

it will takes 10 sec ~ 5 min after recharge,

you may check Success or fail in “History”menu.

( In case fail, SMS sending)

1. Wait 10sec ~ 5 sec

2. Check history “result”

3. If you fail to pay, we will send a SMS or a pop-up window reason for the failure.

Still in trouble, contact us(1666-0146)

You paid only “thepay CASH”. Please check thePAY Cash balance and need recharge international call.

1. Thepay CASH balance check and click “mobile” button

2. Select “International 00796 recharge” button

3. Select recharge information and Click “Recharge”

4. Confirm again and Click “OK”

5. Check recharge result in history

After you join, thepay give bank account to get money. Just select bank, get new bank account, and send money. Thepay CASH can be recharged automatically.

1. Click Deposit thePay Cash

2-1. Touch the ‘bank account’ button 

2-2. Select the bank you will deposit to thePAY Cash You have successfully changed your bank account   

3.. If you have chosen, touch the ‘change bank account’ button.

4. When the notice popup, touch ‘OK’ .

5. Check the bank account number and depositor’s name Make your deposit and it’s done

Every prepaid mobile recharge earn 5% bonus point. It can be use like real cash when it over recharge item amount.

Click Deposit thePay Cash

1-1. check Bonus point

1-2. click “Mobile” button

2. Select recharge item

3-1. check Point box

3-1. Click “Recharge”

If you feel tire to pay each time, you can deposit the desired

amount in advance when it is convenient to recharge multiple item.

If thepay fail any recharge, amount will be paid back to “thepay CASH”.

You can recharge again or other item.

1. Click Deposit thepay CASH

2. Select Check card or bank

3. Select “thepay CASH” when your recharge ( no balance, no show)

4. check “thepay CASH” balance.

How to recharge ‘thePAY Cash’ Quick and easy!

1. Start the ‘thePAY’ app

2. Touch the ‘Deposit thePAY cash’button

3-1. Touch the‘credit/check card’ button

3-2 . Select the amount you want to recharge

4.  Fill in yourcredit/check card number and the expire date

5. If you recharge frequently,you can save your card information

   / You can refer to the image when you fill in your information

6. When everything has been completed, touch the ‘payment’ button

7-1. Touch the ‘bank account’ button

7-2. Select the bank you will deposit to thePAY Cash

8. If you have chosen,touch the ‘change bank account’ button

9. When the notice popup, touch ‘OK’

10. You have successfully changed your bank account

11. Check the bank account number and depositor’s name

     Make your deposit and it’s done . Your installation is complete!

Select Prepaid mobile recharge and type mobile number, amount. It will be Automatically recharge after payment.

1. Click mobile(recharge)

2. Select item(voice,data) 

3-1) Select amount

3-2) Choose CASH or Point (if don’t have, no show)

4. check “thepay” balance.

IPhone 8.1 or later should work normally. Please update your software version.

Follow each Step as below.

Settings -> General -> About -> version

Please update Android version 4.4 or later  software version.
Follow each Step as below.

-I-phone(app-store)-
Please try as the follow
installation "thepay"

1. Click ""App-store(IOS)"" icon 

2. Click Search box.

3. Type ""thepay"" or ""00796"" 

4. Please find "thepay" app and click "GET", "Install" button.

5. Click agree button of access request message.

6. Select Language.

7. Click agree box for terms of use and other conditions.
Type your mobile number and Click "Send authenticate No" 

8. Click ""OK"", you can get 4 digits number by SMS"

9. Remember 4 digit authenticate number.

10. Type 4 digit 2nd box.

12. Installation finished.
You can start thepay service ( Recharge mobile, internatinal call) now!

Ask help desk(support language) Tel: 1666-0146

This is thepay help desk.
Answer is..