If you see this in the message,

【Expiry of Visa】
010-XXXX-YYYY
Recharge failed due to the expiry of your visa.
》Your telecom cannot recharge because your visa has expired.

Let us explain how to use thePay Cash.
thePay Cash enables you to use thepay more easily.

You can transfer money to our bank account in order to recharge international call.
* We highly recommend you to use "thePay cash" where you can transfer a lump sum at once and use it to recharge without making bank transfer everytime. For more Click here.

Follow the steps below to recharge using credit/ check card.
* We highly recommend you to use "thePay cash".

It is a service where you can transfer a lump sum at once and use it to recharge without making bank transfer everytime. For more click here . 링크

You may transfer a lump sum in thePay Cash and use it to recharge.
Using thePay Cash will make recharging a lot easier. 

Let us explain how to use thePay Cash.

* We highly recommend you to use "thePay cash"

It is a service where you can transfer a lump sum at once and use it to recharge without making bank transfer everytime. For more click here.

 링크

*We highly recommend you to use "thePay cash".

It is a service where you can  transfer a lump sum at once and use it to recharge without making bank transfer everytime. For more click here 링크

You can use 00796 service to check  following information after closing thepay app.

◇International call: 00796+Country code+Tel No.
◇Korea call: 080-33-00796+SEND ->ARS->Tel No+#
◇Change Language: 00796+SEND->18+#
◇Check card No: 00796+SEND->77+#
◇Move balance to new card: 00796+11#+ New card No +#
◇Check balance: 00796+SEND->14+#

====(2016 standard) 

if you change mobile number or device, thePAY infomation could be lost.
You should use same mobile number or e-mail when you chanage your USIM or device.

1. Please check your mobile number and E-mail. Use same E-mail.

2.  Please check again your information.

Go to 'History' and press on "?" to find out why recharge failed and steps to take.. 

1. Click on "?" beside Fail . You will get detailed information on why the recharge failed. 

[Case-1] What to do when the app cannot find your telecom?
(1) Try recharging again.
(2) Call 114 and find your service provider by listening to the ment.
(3) Contact CS  directly.

[Case-2] What should I do if visa expires?
(1) Extend your visa
(2) Contact your telecom and ask them to renew service.
(3) Recharge with thepay.

[Case-3] Your telecom declines recharging your phone?
(1) The item you have chosen cannot be recharged.
(2) You registered your phone with your passport. (expiry of valid date)
(3) Your telecom has stopped your service. 

if you find any difficulties using ‘thePAY’,
feel free to use the Customer Services!

You can send message or call on help desk in thepay. We will replay by SMS or call ASAP.

1. Launch the‘thePAY’ app

2. How to use theCustomer Services on‘thePAY’ touch the menu button on the top right

3. Touch the ‘help desk’ button

4. In the ‘asking’, write your suggestions or complaints and touch ‘send’

5. Click “call” to auto connect: Tel: 1666-0146
   Reply by SMS or Call

it will takes 10 sec ~ 5 min after recharge,

you may check Success or fail in “History”menu.

( In case fail, SMS sending)

1. Wait 10sec ~ 5 sec

2. Check history “result”

3. If you fail to pay, we will send a SMS or a pop-up window reason for the failure.

Still in trouble, contact us(1666-0146)

You paid only “thepay CASH”. Please check thePAY Cash balance and need recharge international call.

1. Thepay CASH balance check and click “mobile” button

2. Select “International 00796 recharge” button

3. Select recharge information and Click “Recharge”

4. Confirm again and Click “OK”

5. Check recharge result in history

After you join, thepay give bank account to get money. Just select bank, get new bank account, and send money. Thepay CASH can be recharged automatically.

1. Click Deposit thePay Cash

2-1. Touch the ‘bank account’ button 

2-2. Select the bank you will deposit to thePAY Cash You have successfully changed your bank account   

3.. If you have chosen, touch the ‘change bank account’ button.

4. When the notice popup, touch ‘OK’ .

5. Check the bank account number and depositor’s name Make your deposit and it’s done

Every prepaid mobile recharge earn 5% bonus point. It can be use like real cash when it over recharge item amount.

Click Deposit thePay Cash

1-1. check Bonus point

1-2. click “Mobile” button

2. Select recharge item

3-1. check Point box

3-1. Click “Recharge”

If you feel tire to pay each time, you can deposit the desired

amount in advance when it is convenient to recharge multiple item.

If thepay fail any recharge, amount will be paid back to “thepay CASH”.

You can recharge again or other item.

1. Click Deposit thepay CASH

2. Select Check card or bank

3. Select “thepay CASH” when your recharge ( no balance, no show)

4. check “thepay CASH” balance.

How to recharge ‘thePAY Cash’ Quick and easy!

1. Start the ‘thePAY’ app

2. Touch the ‘Deposit thePAY cash’button

3-1. Touch the‘credit/check card’ button

3-2 . Select the amount you want to recharge

4.  Fill in yourcredit/check card number and the expire date

5. If you recharge frequently,you can save your card information

   / You can refer to the image when you fill in your information

6. When everything has been completed, touch the ‘payment’ button

7-1. Touch the ‘bank account’ button

7-2. Select the bank you will deposit to thePAY Cash

8. If you have chosen,touch the ‘change bank account’ button

9. When the notice popup, touch ‘OK’

10. You have successfully changed your bank account

11. Check the bank account number and depositor’s name

     Make your deposit and it’s done . Your installation is complete!

Select Prepaid mobile recharge and type mobile number, amount. It will be Automatically recharge after payment.

1. Click mobile(recharge)

2. Select item(voice,data) 

3-1) Select amount

3-2) Choose CASH or Point (if don’t have, no show)

4. check “thepay” balance.

IPhone 8.1 or later should work normally. Please update your software version.

Follow each Step as below.

Settings -> General -> About -> version

Please update Android version 4.4 or later  software version.
Follow each Step as below.

-Android (Play-store) install-
Please follow the instructions to install "thePAY"

1. Access to the play store

2. Click on the search bar

3. Touch the search bar, type the words 'thePAY' and click search

4. Find the 'thePAY'application in the search results 

5. Touch the 'Install' button and download 'thePAY'

6. To enable access for 'thePAY' , Click 'OK'

7.  Touch the Apps and, search "thePay".  

8. Select your language of choice.

9. Check the terms and conditions.
   Finally, Click 'OK'

10. Now! Start  the thePAY

-IOS (APP-store) install-
Please follow the instructions to install "thePAY"

1. Click on the app store icon

2. Click on the search icon

3. Type the words 'thePAY' or “00796” and click search

4. Find the 'thePAY'application and touch to “GET” button and install

5. To enable contact access for ‘thePAY’ , Click ‘OK’

6. Select your language.

7. Check and agree the terms and other conditions and click OK.
Type your mobile number and Click “Send authentication number” button.
 

8. The authenticate number SMS has been sent.

9. Remember 4digits authenticate number in SMS

10. Type 4 digit authenticate number in 2^nd box

13. thepay installation is complete!

14.You have successfully downloaded 'thePAY’.

    Click on the application 

This is thepay help desk.
Answer is..